Exchanges & Returns/Cancellations

We pride ourselves on the quality of our products and accessories and insist that our staff inspect each item carefully before packaging and dispatch.

But if for any reason you are not happy with the product, please accept our sincere apologies and send it back with a note and we will either send you a replacement product or refund your money - whichever you prefer. Please refer to procedure below.

Returns Policy
We will always refund or exchange the product if they are returned in re-saleable/perfect condition within 7 days of receiving them. We will not, as a rule, refund the postage back to us. We may at our discretion agree to refund postage if we believe we are at fault.

Note, if the customer refuses the goods we will only refund once we have received the goods and the refund will be net of any charges incurred by us to recover them. This will include a 20% restocking fee in addition to any other charges.


How to return your product

1. Contact us (Phantommotorcars@aol.com) within 7 days of receipt by phone, post, fax or email and tell us your intention to return.
2. The goods must be returned, with the original despatch note or a copy. Please use the original or similar protective packaging and mark it clearly as "RETURNED GOODS".
3. The goods must be in the same immaculate condition as they were received in - we cannot accept scuffed/worn-in/damaged goods.
4. We will exchange the goods as requested, or should you wish to cancel your order, we will give you a refund within 30 days of your cancellation.
5. You have to pay the cost of returning the goods - we recommend registered/traceable and insured postage, as we cannot be responsible for lost packages.
6. Please note that in the unlikely event of the goods actually being faulty or we have incorrectly fulfilled your order, we shall of course refund cost of return postage in full. This must be agreed with us in advance.
7. Return Address - Please label parcel as below
   
   Phantom Motor Cars Ltd
   Returns Dept
   Pankridge Street
   Crondall
   Farnham
   Surrey
   GU10 5QT

Refunds
Once we have received your package and checked the goods we will normally process these items within 10 working days.
We cannot be held responsible for refunding postage unless we are at fault or unless agreed by prior arrangement with us.